Over the past few weeks I’ve had the opportunity for phone-intensive interaction with people—some I know, others I don’t. Regardless, at the end of each conversation I stop and reflect on the exchange of words, tone, and delivery style.
I find myself wondering once again, “What’s it like to be on the receiving end of me?”
When I was in the corporate world, I taught MAGIC—Make A Good Impression on the Client. One of the tips was to keep a mirror on your desk and smile into it when speaking on the phone.
With that in mind, I’ve taken my own advice and placed a mirror on my desk so that I smile on purpose and use words, tone, and a delivery style that I myself would welcome.
What kind of “magic” do you use?
“Whatever you are not changing, you are choosing.”
— Laurie Buchanan
© 2013 Laurie Buchanan – All Rights Reserved
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